Best Customer Service
• Consistently high standards of service delivery, demonstrated through reliability and professionalism.
• Outstanding customer experiences supported by clear examples.
• Ability to overcome complex or challenging situations with positive outcomes.
• Excellence in client communication and proactive engagement.
• Commitment to professional growth and continuous service improvement.
Who should enter?
Recognising a woman that can demonstrate that she has the customer at the heart her role. This is an individual award for any role that can demonstrate excellence in customer service.
Nomination criteria
Individuals can self-nominate or be nominated by colleague and approved by a client.
This year's criteria
Outstanding Mentor
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Sustained and meaningful support for women within the leasehold sector.
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Evidence of empowering, guiding, and nurturing emerging talent.
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A mentoring style that inspires growth and confidence.
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Tangible mentee achievements linked to the nominee’s support.
Who should enter?
This award seeks to recognise individuals that have given generously of their time to support, guide, challenge and encourage female mentees to success.
Nomination criteria
Individuals can self-nominate or be nominated by colleague. The nominee can represent the leasehold sector in any capacity
Outstanding Management and Leadership
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Significant contribution to the leasehold sector through leadership excellence.
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Defining career achievements that demonstrate influence and impact.
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Innovative ideas or practices introduced by the nominee.
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Clear evidence of inspiring and motivating teams or colleagues.
Who should enter?
This award seeks to recognise individuals that have made a significant contribution to the leasehold property management sector through their management and leadership. They may have, but not necessarily, worked as a managing agent, but equally could be someone who has devoted his or her professional life to the improvement of the sector.
Nomination criteria
Individuals can self-nominate or be nominated by colleague.
Your nominee can represent the leasehold sector in any capacity.
Advancing Diversity in the Workplace
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Concrete actions taken to remove barriers and advance equality.
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Improved employee experience and engagement supported by examples.
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Creation of environments where individuals feel safe, authentic, and valued.
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Empowerment of underrepresented groups and amplification of their voices.
Who should enter?
A business and/or individual who has championed diversity within the workplace and can demonstrate the benefits of this.
Nomination criteria
Individuals can self-nominate or be nominated by colleague.
Your nominee can represent the leasehold sector in any capacity.
Property Manager of the Year
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Strong measurable contribution to organisational success.
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Demonstrated improvement in block management or resident relationships.
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Clear scope of responsibility, including number of blocks/units managed.
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Technical knowledge and regulatory understanding applied effectively.
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Strong, positive relationships with leaseholders.
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Examples of challenges successfully resolved.
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Relevant qualifications and professional memberships.
Who should enter?
This is an individual award for property managers.
Nomination criteria
Entries for this award need to be nominated by a colleague. Entries must be made or supported by a Departmental Manager
Service Accountant of the Year
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Defined contribution to organisational success through financial expertise.
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Ability to educate clients on the importance of service accounting.
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Accurate and efficient handling of financial enquiries.
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Commitment to ongoing professional development.
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Successful mentoring or training of colleagues.
Who should enter?
This is an individual award for service charge accountants.
Nomination criteria
Entries for this award need to be nominated by a colleague. Entries must be made or supported by a Departmental Manager
Assistant of the Year
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Measurable contribution to organisational performance.
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Improvements in block management support or resident interactions.
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Developing technical knowledge in property or service charge processes.
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Approachable, professional communication with leaseholders.
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Relevant qualifications or professional memberships where applicable.
Who should enter?
This is an individual award for assistants of Property Manager or Service Charge Accountants.
Nomination criteria
Entries for this award need to be nominated by a colleague. Entries must be made or supported by a Departmental Manager
Onsite Staff
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High-quality performance of on-site duties.
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Strong responsiveness to leaseholder needs.
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A proactive and positive 'can‑do' attitude.
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Evidence of challenges successfully handled.
Who should enter?
This is an individual award for on-site (e.g., concierge, porter, caretaker, estate manager, etc) at a property.
Nomination criteria
Entries for this award need to be nominated by a colleague and approved by a client.
Unsung Hero - behind the scenes role
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Tangible contribution delivering measurable results.
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Examples of initiative and process improvements.
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Supportive and positive attitude within the team.
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Going above and beyond typical role expectations.
Who should enter?
This is an individual award for employees (not a Property Manager or Service Charge Accountant) this purchase ledger, credit control, company secretarial etc
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Returner of the year
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Return to work within the past two years following maternity leave or career break.
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Challenges successfully navigated during reintegration.
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Clear contributions and achievements since returning.
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Acts as a strong role model for future returners.
Who should enter?
This is an individual award for employees
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Mental Health and Wellbeing Initiative of the Year
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Promotion of equality, diversity, and inclusion through wellbeing initiatives.
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Development of wellbeing activities or networks supporting diverse needs.
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Company benefits or practices that ensure equitable wellbeing support.
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Clear measurable outcomes showing improved wellbeing or engagement.
Who should enter?
This is an individual award for employees
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Community Engagement and Innovator of the Year
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Development of an innovative idea, solution, or service meeting a community need.
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Improvements to existing processes enhancing efficiency or quality.
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Creativity and forward-thinking demonstrated in approach.
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Measurable positive impact on community, organisation, or outcomes.
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Evidence of innovation leading to meaningful change.
Who should enter?
This is an individual award for employees
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Rising Star
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Measurable contribution to organisational performance.
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Improvements in block management support or resident interactions.
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Developing technical knowledge in property or service charge processes.
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Approachable, professional communication with leaseholders.
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Relevant qualifications or professional memberships where applicable.
Who should enter?
Individuals who have made exceptional starts to their careers and promise to be future leaders in their fields.
Nomination criteria
Entries for this award need to be nominated by a colleague. Entries must be made or supported by a Departmental Manager
Business Development Manager of the Year
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Strong performance in revenue generation or business growth.
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Strategic leadership in planning or market development.
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Excellence in client relationship management.
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Innovative approaches that overcame challenges.
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Tangible contribution to business performance.
Who should enter?
This is an individual award for employees
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Professional of the Year
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Innovative professional solutions addressing sector needs.
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Improvements to processes delivering efficiency or value.
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Forward-thinking practice demonstrating expertise.
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Measurable impact such as improved outcomes or reduced risk.
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Setting a benchmark for professional excellence.
Who should enter?
Individuals who work in the leasehold sector and provide services such as: Asset management, Accountancy, Insurance, Surveying, Legal Services, Building Consultancy, Health and Safety/Fire Safety
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Health and Safety Champion of the Year
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Significant contribution to improving health and safety standards.
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Implementation or enhancement of fire safety or compliance initiatives.
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Work completed since 1 January 2025 demonstrating recent impact.
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Exceptional dedication to promoting a strong safety culture.
Who should enter?
This is an individual award for employees
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
Woman of the Year
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Outstanding achievements between 1 January – 31 December 2025.
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Challenges overcome demonstrating resilience and leadership.
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Innovative or disruptive contributions that led to success.
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Bold strategic vision with forward-looking ambition.
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Clear measurable impact at organisational or sector level.
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Commitment to diversity and inclusion.
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Strong testimonial evidence supporting impact.
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Compelling vision for future growth and influence.
Who should enter?
This is an individual award for employees
Nomination criteria
Individuals can self-nominate or be nominated by a colleague and approved by your employer.
To be eligible, entries must relate to achievements made between 1st Jan 2025 – 31st Dec 2025
Enter Now
Entries will close at midnight on Sunday 11th January, so get your nominations in quick! Entries must be made using this online form.
Don't forget, you can nominate yourself - in fact, it's positively encouraged.
If you have any questions, please email info@doyenneinproperty.co.uk