Stronger Together: Women In Leasehold

Victoria Joseph MTPI

What drew you to this industry, and what keeps you motivated?

I fell into the industry through a career change from being an actress and looking for an office-based role. However, as soon as I got into property management, I liked that it kept me busy, and no day is the same. I like that it challenges me and is ever-changing due to legislation, so I am always learning. 

Can you share a project, challenge, or achievement you’re especially proud of? 

Passing all TPI (IRPM at the time) for the first time within 1 year. Progressing to team manager within 6months.

How do you feel your work is making a difference in the wider industry?

We are extremely forward-thinking as a company, looking to use the latest tools and systems to not only make our PMs work more efficiently but also improve service to our clients. We also hugely focus on our team's well-being and offer lots of support and benefits. I hope this influences other companies to do the same. 

What do you think women bring to the block management sector that’s particularly valuable?

I think women bring a huge amount of value to the block management sector because they often combine strong organisational skills with high levels of emotional intelligence. Block management isn’t just about buildings – it’s about people, communities, and relationships – and having the ability to listen, mediate, and resolve conflicts constructively is invaluable. Women also tend to bring a collaborative and inclusive approach, which can help build trust with residents, contractors, and colleagues alike. At the same time, attention to detail and an ability to juggle many responsibilities at once are qualities that really benefit day-to-day operations in block management. Finally, diversity in leadership and management naturally brings a wider range of perspectives. This leads to more balanced decision-making and helps the sector evolve in ways that better reflect the communities we serve.

Have you faced any challenges as a woman in this industry, and if so, how did you navigate them?

I feel quite fortunate to work for a company where women are well-represented, including in management positions, especially in what can still be a male-dominated industry. Over the years, I’ve noticed that occasionally a client may not initially accept my advice or resolution to a complaint, yet they’ll accept the very same response when it comes from a male colleague. Experiences like that highlight why it’s so important to have more women in this sector — to challenge perceptions, demonstrate expertise, and ensure that credibility isn’t judged by gender but by the quality of the work.

What’s the best piece of career advice you’ve received, or that you’d give to other women in block management?

The best advice I’d give is: don’t be afraid to speak up and never apologise for trying. Block management can be challenging and sometimes intimidating, but every voice matters. Even if you don’t get it right the first time, having the courage to contribute and put yourself forward is how you grow, earn respect, and open up opportunities.

If you could go back to your first day in this role, what would you tell yourself?

I’d tell myself to trust the process — your best is enough, and it will take you further than you think.

What positive changes would you like to see for women in the sector? 

I’d like to see more focus on staff wellbeing and support across the sector — not just for women, but for everyone. Block management is a highly stressful, fast-paced role that carries increasing responsibility, particularly with new legislation around high-rise buildings. More companies should recognise this and give back to the people who give 110% every day, whether through wellbeing initiatives, better benefits, or simply greater appreciation. I’m fortunate that my current company does this well, but I know many others in the industry don’t, and that’s where I’d love to see positive change.